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INNOVATION • GROWTH • LEADERSHIP COACHING

Kathy Richardson,

MBA

I help organizations and leaders grow stronger together through a unique blend of analytical process optimization and dedicated human leadership development. By identifying operational inefficiencies and implementing data-driven digital strategies, I drive cross-functional innovation that creates lasting impact. As a leadership coach, I empower individuals and teams to reach their full potential by enhancing communication, collaboration, and problem-solving skills. My mission is to bridge the gap between people and process, fostering continuous improvement and aligning every organizational initiative with meaningful, measurable results for scalable success.

ABOUT KATHY

Where strategy meets humanity

Kathy Richardson’s cross-industry experience has taught her that transformation is most sustainable when it honors the journey that came before it. She believes that personal and professional growth doesn't require erasing your past; instead, it's about leveraging every lesson, failure, and success to fuel your next elevation. Her approach blends executive-level strategy with a deeply human understanding of change.

20+

Years of cross-industry experience

MBA

Michigan State University

13

Built to Rise leadership chapters

3

Learn, Lead, Leverage

CAREER JOURNEY

Experience across industries and transformation

United Wholesale Mortgage

Leadership Coach & Business Innovation Specialist

Coaching leaders, facilitating growth plans, navigating difficult conversations, and supporting enterprise innovation through data-driven process improvement.

Stellantis

Product Owner & Customer Experience Improvement Specialist

Led cross-functional workflow optimization, agile delivery, executive escalations, and digital platform improvements.

Google / Cognizant

Subject Matter Expert

Resolved complex executive escalations, analyzed patterns, and influenced outcomes across teams without formal authority.

Ford Motor Company & Audi of America

Customer Experience, Process Improvement & Business Analysis

Built a strong foundation in operations, customer service, technology support, dealer relations, and continuous improvement.

UNIQUE PERSPECTIVE

The Architecture of Influence

Wide landscape graphic titled Leadership built for real-world complexity showing various leadership services.

Built to Rise

Built to Rise: Reinvent Yourself Without Starting Over is Kathy’s leadership and career reinvention platform for experienced professionals who are ready to optimize what they have already built.

  • Clarify your professional foundation
  • Build a stronger skill stack
  • Expand your influence and visibility
  • Strengthen emotional discipline
  • Create a 30-day and 90-day growth plan
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