INNOVATION • GROWTH • LEADERSHIP COACHING
Kathy Richardson,
MBA
I help organizations and leaders grow stronger together through a unique blend of analytical process optimization and dedicated human leadership development. By identifying operational inefficiencies and implementing data-driven digital strategies, I drive cross-functional innovation that creates lasting impact. As a leadership coach, I empower individuals and teams to reach their full potential by enhancing communication, collaboration, and problem-solving skills. My mission is to bridge the gap between people and process, fostering continuous improvement and aligning every organizational initiative with meaningful, measurable results for scalable success.
ABOUT KATHY
Where strategy meets humanity
Kathy Richardson’s cross-industry experience has taught her that transformation is most sustainable when it honors the journey that came before it. She believes that personal and professional growth doesn't require erasing your past; instead, it's about leveraging every lesson, failure, and success to fuel your next elevation. Her approach blends executive-level strategy with a deeply human understanding of change.
20+
Years of cross-industry experience
MBA
Michigan State University
13
Built to Rise leadership chapters
3
Learn, Lead, Leverage
CAREER JOURNEY
Experience across industries and transformation
United Wholesale Mortgage
Leadership Coach & Business Innovation Specialist
Coaching leaders, facilitating growth plans, navigating difficult conversations, and supporting enterprise innovation through data-driven process improvement.
Stellantis
Product Owner & Customer Experience Improvement Specialist
Led cross-functional workflow optimization, agile delivery, executive escalations, and digital platform improvements.
Google / Cognizant
Subject Matter Expert
Resolved complex executive escalations, analyzed patterns, and influenced outcomes across teams without formal authority.
Ford Motor Company & Audi of America
Customer Experience, Process Improvement & Business Analysis
Built a strong foundation in operations, customer service, technology support, dealer relations, and continuous improvement.
UNIQUE PERSPECTIVE
The Architecture of Influence
Built to Rise
Built to Rise: Reinvent Yourself Without Starting Over is Kathy’s leadership and career reinvention platform for experienced professionals who are ready to optimize what they have already built.
- Clarify your professional foundation
- Build a stronger skill stack
- Expand your influence and visibility
- Strengthen emotional discipline
- Create a 30-day and 90-day growth plan